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Pay As You Go Online Help

This guide provides help on using the Pay As You Go Online service, version 29.00.02. The information in this guide is organized by topic. To display help for a topic select one of the links below.

Help Topics:


General Information

Most pages have two buttons: Reset and Submit/Save. Reset will reset the fields on the form. Submit/Save commits your changes.

On those pages that have multiple fields, required fields are denoted by an .

A confirmation message is displayed when you successfully change any data. Likewise, an error message is displayed when your request could not be satisfied.

Help and Logout links are always displayed on the left-hand side of a page. Select the Help link at any time to display this page. Select the Logout link at any time to end your Pay As You Go Online session.

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View/Modify Personal Profile

To view your personal profile select the navigation link "Personal Profile" on the left-hand side of the page and your personal profile will be displayed. Your personal profile consists of the following information.

First Name Cannot be edited.
Middle Initial Cannot be edited.
Last Name Cannot be edited.
E-mail Address Required. Limited to 80 characters.
Home Phone Number Optional. Must be a 10-digit number, e.g., 5553338888.
Business Phone Number Optional. Must be a 10-digit number, e.g., 5553338888.
Street Address Required. You can enter up to 3 lines of street address information. The first line (Address 1) must be entered. Each line of address information is limited to 40 characters.
City Required. Limited to 40 characters.
State Required.
Zip Code Required. Must be a 5-digit number, e.g., 77777.
Country Required.

You can modify your personal profile by selecting the Modify button. Once you have completed your changes select the Save button.

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View/Modify Account Summary

To view your account Summary select the navigation link "Account Summary" on the left-hand side of the page and your account details will be displayed, consisting of the following information.

Name The name provided on the Personal Profile.
E-mail Address The e-mail address provided on the Personal Profile.
Address The address provided on the Personal Profile.
Main Account Balance This is your current main account balance.
Account Status The possible account statuses are:
  • New - Need Initial Refill

    Your account has been created but it is not yet active. Your account becomes active after the initial airtime is added to the account. If you have already purchased your initial airtime, you can add it to or "refill" your account by selecting the "Account Refill" link on the left-hand side of the page. Airtime can be purchased from AT&T retail locations or authorized agents.

    You will not be able to make any calls until your account is active.

  • Preactive

    Your account has been created and an initial airtime credit has been applied to your account, but it is not yet active. Your account becomes active after you make your first call.

  • Active

    Your account is active and you are allowed to make calls provided there is sufficient airtime in the account.

  • Airtime Expired

    Your account's airtime expiration date has been reached and you are no longer allowed to make calls or use any data services. You will need to refill your account before its cancel date to continue using the service.

  • Disconnected

    Your account is no longer in service.
Account Balance Expiration Date This is the date by which you must use your account balance. Any funds remaining in your account at the expiration date will be forfeited.
Cancel Date This is the date on which your service is scheduled to be cancelled.
Rate Plan This is your current rate plan. You can display a detailed description of the rate plan by selecting the rate plan name.
Rate Plan Status The possible rate plan statuses are:

Inactive
Your account has been created but the services are not yet active. Your account becomes active after the initial payment is added to the account. If you have already made your initial payment, you can add it to or "refill" your account by selecting the "Account Refill" link on the left-hand side of the page. You can also refill your account balance at AT&T retail locations or authorized agents.
You will not be able to use the rate plan services until your rate plan is active.

Active
Your rate plan and account are active and you are allowed to use the services. To use pay per use services you are required to have an account balance.

Expired
Your rate plan expiration date has been reached and you are no longer allowed to use the services (calls or data). You will need to refill your account with enough balance to pay for your next rate plan charge to continue using the service.
Rate Plan Expiration Date You have until this date to use the services included in your rate plan. Any rate plan service amounts remaining on your account at your rate plan expiration date will be forfeited.
Rate Plan Services The services that are included with your rate plan.
IVR & USSD Status A status of "Available" indicates that you can refill your account using the Interactive Voice Response (IVR) system or using USSD messaging. A status of "Unavailable" indicates that you are not allowed to do so. If your status is "Unavailable", you will need to contact Customer Service to make refills available using the IVR and USSD messaging.

The IVR & USSD Status typically becomes "Unavailable" after several consecutive unsuccessful attempts have been made to refill your account.
IVR Language This is your preferred language when using the IVR and USSD Balance Inquiry. The supported languages are English and Spanish. You can change the preferred IVR language by selecting the Edit link, selecting an IVR language from the list, and then selecting the Save button.
Feature Packages The feature packages that have been provisioned for your phone.

    Note: Only active feature packages will be displayed.
End of call notification This indicates whether or not you receive end of call notifications on your phone. You can change the end of call notification by selecting the Edit link, selecting the on/off button and then selecting the Save button. If you turn off the End of Call Notification you will not be notified of any remaining balance any time you use the phone however you can use *777# to check your account balance.

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Refill Your Account

To add funds to your prepaid account select the navigation link "Account Summary" on the left-hand side of the page. The Account Refill section is on the right-hand side of the Account Summary page. Refilling your account adds additional airtime to your account. To refill your account using Pay As You Go Online you must have already purchased a prepaid card or PIN, or you may purchase additional airtime using a credit card, debit card or electronic check.

To refill using a prepaid card/PIN just enter the card number/PIN number where indicated and select the Submit button.

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View Account History

To view your account history select the navigation link "Account History" on the left-hand side of the page. Account history information is available for voice calls, data services, refills, adjustments, Feature Package Charges, and other transactions. A transaction is described as 'Refill/Payment/Loyalty Bonus' - if this transaction has not yet been categorized. The categorization of transactions may be delayed by up to 60 minutes. Account history is displayed in a table with one history item per row sorted by date with the most recent history first. Detailed information is available for those history items with an icon in the "Info" column. Select the icon to see the detailed information.

To print the account history information, select the "Print View" button. A new window will open containing the account history information in a format that can be printed using the browser's print option.

From Select Date from the Calendar or type a valid Date (MM/DD/YYYY).
To Select Date from the Calendar or type a valid Date (MM/DD/YYYY).
History Type Select a history type.

The following detailed information is available for voice and data history:
Type This is the type of call or service. The types are:
  • Outgoing Call
  • Call Forwarding
  • Incoming Call
  • SMS Originating
  • SMS Terminating
  • Roaming Outgoing Call
  • Roaming Callback
  • Roaming Call Forwarding
  • Roaming Incoming Call
  • Roaming SMS Originating
  • Roaming SMS Terminating
  • International Roaming SMS Originating
  • International Roaming GPRS
  • Instant Messaging
  • International Roaming Instant Messaging
  • International Roaming MMS Originating
  • Bonus
  • Ringtone/AnswerTone/Game
  • Feature packages
Nature of Call This is an indication if the call was a "Local", "Long Distance" or an "International" call.
Number Called This is the number that was called.
Calling Number This is the number of the party initiating the call. Where callers have specified via *67, for example, that they want to keep the calling number private, 11 zeros (00000000000) are displayed.
Call Date This is the call start date.
Call Time This is the time of the call.
Time Zone This is the time zone where the call originated.
Call Duration This is the length of the call in seconds.
Total Amount This is the total amount debited or credited to your account as a result of the call.
Feature Package Feature Name.
Unit(s) Charged Units Charged.
Call Location For an Incoming call, the city and state of the location where the subscriber received the call. For an Outgoing call, the city and state from which the subscriber made the call. For a Call Forwarding call, the value is "Home."

The following detailed information is available for refill history:
Prepaid Card Number This is the prepaid card number used to apply the refill.
Amount This is the value of the prepaid card used to apply the refill.
Date This is the date and time at which the refill was applied.


The following detailed information is available for promotional adjustment history:
Type The type of transaction, "Refill Bonus".
Amount This is the promotional amount.
Date This is the date and time at which the promotion was applied.

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Change Your Password

To change your password select the navigation link "Change Password" on the left-hand side of the page. You may change your password at any time. You will be required to enter the following information:

Current Password This is the password you last used to log in to Pay As You Go Online.
New Password This is your new password. Passwords must be 4 digits.
Retype New Password This is a confirmation of your new password. It must match what you typed in the New Password field.

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Buy Feature Packages

To Buy a feature package, click on the navigation link Buy Feature Packages. The Buy Feature Packages page is displayed. The page displays all the features that you can buy. When you purchase a feature by picking a button and hitting submit, any conflicts which might exist will be displayed and you will be given options to help you resolve them. In the case where the conflicts are not resolvable a reason will be provided why. If there are no conflicts, or you have resolved them all, you can buy the feature and have it added to your account.

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Automatic Feature Package Renewal

To enable auto renew on a feature, click on the navigation link Automatic Feature Renewal. The Automatic Feature Renewal page is displayed. The page displays all the features that are currently enrolled in auto renew, and all the features that are not enrolled. The page provides you with an option to enroll the features which are not already enrolled by selecting yes to setup automatic feature package renewal on the feature. You can then select a feature and click the submit button. This page also provides you with an option to unenroll features that are in auto renew. You can remove auto renew on a feature package by reselecting remove. A confirmation page will be displayed to ensure you want to perform this action.

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View FAQ

To display a list of frequently asked questions about the Pay As You Go Online service select the navigation link "FAQ" on the left-hand side of the page.

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Logging Out

To log out of the Pay As You Go Online service select the navigation link "Logout" on the left-hand side of the page.

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